Windows and Doors manufacturer launches case management solution

By Fluid IT Consulting
schedule28th Oct 22

Customade Group brought in Fluid's team-as-a-service to reactivate a stalled project. Together they got the Case Management Solution working in 6-9 months.

My initial thought was that Case Management was going to be a daunting experience, but working closely with Fluid made the process easier to handle.

The guidance and planning simplified the requirements that we all had to do and the daily teams meetings made me realise that we were all in this together and it has forged better communications between each division within the Group, especially as Atlas is so remote. We became a ‘Case Management Family’ so to speak.

It took lot of time and effort on all parties to get Case Management off the ground but without Fluid this would have been a more arduous process. You definitely gave me more confidence in my role.

Breige Moore, Customer Service Manager, Atlas, Customade Group

Top Results

✅Consolidated work processes across 3 divisions in 3 locations
✅Supported the transition from spreadsheets into a digital solution utilising an ERP
✅Got visibility of data and insight to KPIs for better informed decisions

The Customade + Fluid dream team

✨Brendan Wilde - Head of PMO (Customade)
✨Juan Mascunano - Netsuite Administrator (Customade)
✨James Nixon - R&D Professional Service Manager (Customade)
✨Breige Moore - Customer Service Manager (Customade)
✨Rasa Ramoskaite - Commercial Ops Administrator (Customade)
✨Greg Sleater - Programme Manager (Customade)

✨Andrew McGuinness - Project Manager (Fluid)
✨Sarah Toulson - Senior Business Analyst (Fluid)

Customade Group is  manufacturing businesses, Virtuoso Doors, Polyframe, REAL Aluminium, Atlas Roofs, Fineline Aluminium and Stevenswood Distribution. With 900 people and seven manufacturing facilities, Customade is a market leader in fenestration solutions for the construction industry.